About Us


We are a husband and wife family run business based in the UK with help from our two rescue cats Ben and Bella and our two rescue dogs, Lady and Molly.

We created Pampered Paws after being fed up of buying expensive products that would break quickly or take two months to arrive.                                                                                                

We wanted better than that and thought many of you would wish for better as well, that's why Pampered Paws was born. We want to do business differently; we want to be honest, open and transparent and offer you the best service we can.

Therefore we went scouring the market for trusted manufactures and supplies which fit in with our view of quality products at great prices. We have a small warehouse in the UK where we hold about half of our items, those we don’t stock come directly from the designers based in the UK or Europe the majority of which are small local businesses.

Outside of this some of our products also come from manufactures, which includes US, Asia and the EU - We have worked hard on our delivery times and excluding custom made or made to order items we are proud to have a delivery compliance of 98.4% within 10 working days.

We strive to create a perfect balance of great quality products, most of them tried and tested on our pets much to their enjoyment I may add (hard life for some…!) coupled with excellent customer service and competitive pricing.

We are not a “bricks and mortar” shop, but that doesn’t mean we don’t value customer interaction we do, we love seeing your pictures of your lovely pets with our products or reading the inspiring emails we get about them.

We make it easy for you to contact us, via phone, email, social media, and we encourage our customers to leave honest reviews on the products on our site and our service on trustpilot.

We want to do business differently; we want to be honest, open and transparent and offer you the best service we can.

We support the RSPCA, and we donate yearly 25p from each order to them to help them continue their fantastic work.

We hope you like it here, and look forward to your repeated custom. 

 


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